Refund Policy

Qirno Store is dedicated to ensuring complete customer satisfaction with every purchase.

Eligibility Criteria for Refunds and Returns

  • Customers have 30 business days from the date of product receipt to initiate a return for a full refund.

  • To qualify for refund consideration, items must be returned in their original, unused condition, with all manufacturer tags attached and original packaging intact.

  • Valid proof of purchase, such as an order number or sales receipt, is mandatory for all return processing.

Non-Returnable Items and Categories
The following product categories are explicitly excluded from our standard return policy:

  • Gift cards, digital vouchers, or store credit instruments.

  • Products that have been personalized, custom-configured, or otherwise altered according to customer specifications.

  • Items explicitly marked as final sale, clearance merchandise, or "as-is" products.

Formal Return Initiation Procedure
To commence the return process, customers must contact our customer service department via email at support@qirnoshop.com. The communication must include the original order number and a detailed explanation for the return request. Our support team will subsequently provide authorized return instructions and the designated fulfillment center address for product return.

Refund Processing and Inspection Protocol

  • Upon receipt of returned merchandise, our quality assurance team conducts comprehensive inspection to verify compliance with our return condition criteria. We provide formal email notification regarding refund approval or rejection following this inspection.

  • Upon approval, refund processing is initiated to the original payment method used during the initial transaction.

  • Definitive Refund Processing Timeline: We guarantee the initiation of the refund process within 3  days of our formal approval of your qualified return. Please note that subsequent processing by financial institutions may require an additional 3 days for the refund to be fully posted and visible in your account.

Procedure for Late or Missing Refunds
If you have not received your refund within 10 business days of our approval notification, we recommend the following actions:

  1. Conduct thorough reconciliation of your bank and credit card statements.

  2. Contact the customer service department of your card issuer or financial institution, as refund postings frequently involve internal processing delays.
    If these measures prove unsuccessful, please contact us at support@qirnoshop.com for escalated assistance and investigation.

Policy on Sale and Promotional Items
Refunds are exclusively available for products purchased at standard retail pricing. Items acquired during sales events, promotional periods, or through discount code redemptions are considered final sale and ineligible for monetary refunds.

Exchanges for Defective or Damaged Merchandise
We guarantee product quality and condition upon delivery. Customers receiving defective or damaged items must contact us at support@qirnoshop.com within 14 business days of receipt, providing the order number and comprehensive photographic evidence of the defect or damage. We will promptly arrange for product exchange upon verification.

Contact Information
For any questions regarding our Refund Policy, please contact us:
Email: support@qirnoshop.com